Refund Policy
At Balanced Diet Hub, we are committed to providing our customers with the highest quality products and services in holistic nutrition. We understand that sometimes things may not go as planned, and we want to ensure a smooth process for our customers regarding refunds.
Eligibility for Refunds
You may be eligible for a refund if:
- Your order was canceled before it was shipped.
- The products received were damaged or defective upon arrival.
- You received the wrong item.
How to Request a Refund
To initiate a refund, please follow these steps:
1. Contact our customer service team within 30 days of receiving your order.
2. Provide your order number and a brief description of the reason for the refund request.
3. Include any relevant photos if the item is damaged or incorrect.
You can reach us at:
- Email: [email protected]
Processing Refunds
Once your refund request is received, we will process it within 5-7 business days. Refunds will be issued to the original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.
Return Policy
If you are required to return a product, please ensure it is in its original packaging and unused. Shipping costs for returns are the responsibility of the customer unless the item was damaged or incorrectly sent.
Contact Us
If you have any questions regarding our refund policy, please do not hesitate to reach out. Our team is here to assist you and ensure your satisfaction with our holistic nutrition products.